Privacy

DC.ONE PRIVACY POLICY

by giving us your information you consent to receiving marketing communications from us across our multiple platforms which you can opt out of by replying STOP to any communication received on mobile or UNSUBSCRIBE on email

1. WHO WE ARE

This Privacy Policy explains how DC.ONE collects, uses, stores and shares personal information when you visit dc1.co.za, use the DC.ONE mobile application, create an account, contact us, enter a promotion, join a loyalty or marketing programme, communicate with us through email, SMS or WhatsApp, or buy products from us.

DC.ONE is operated by Triple F Retail (Pty) Ltd (“Triple F Retail”, “DC.ONE”, “we”, “us” or “our”). For purposes of the Protection of Personal Information Act 4 of 2013 (“POPIA”), Triple F Retail (Pty) Ltd is the responsible party.

Physical address: 23 Spartan Crescent, Eastgate Extension, Marlboro, Sandton, South Africa

General email: info@dc1.co.za

Telephone: 087 11 000 11

Information Officer: Anneline Naidoo

Information Officer email: anneline@dangeecarken.co.za

2. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with us, we may collect:

Identity and contact information, including your name, surname, email address, telephone number, delivery address, billing address and account details.
Order and transaction information, including products purchased, order value, discounts, delivery or collection method, returns, exchanges, refunds and payment status.
Account and loyalty information, including login details, preferences, loyalty participation, vouchers and rewards.
Communications, including emails, SMS messages, WhatsApp conversations, chat messages, customer-service enquiries, reviews, competition entries and information you choose to provide.
Payment-related information. Payments are processed through Shopify and/or third-party payment providers. We do not normally receive or store your complete card number or card security code, although we may receive limited billing and transaction information needed to complete and record your purchase.
Technical and usage information, including your IP address, browser type, device type, operating system, referring pages, pages viewed, searches, clicks, session information and approximate location inferred from your IP address.
Cookie and advertising information, including identifiers and information about how you interact with our website, mobile application, emails, messages and advertising.
Images or other content that you voluntarily upload, for example when submitting a review, contacting customer support or using an application feature.
Information received from service providers and partners, such as Shopify, Superfans (formerly Vajro), payment providers, couriers, collection-point providers, fraud-prevention providers, loyalty providers, email and messaging platforms, analytics providers, advertising platforms and social networks.

We do not intentionally collect special personal information unless it is necessary, lawful and clearly explained to you. Please do not send us sensitive information that is not needed to assist you.

3. HOW WE COLLECT INFORMATION

We collect personal information:

directly from you when you place an order, create an account, complete a form, subscribe, contact us, start a WhatsApp conversation or otherwise provide information;
automatically through cookies, pixels, software development kits and similar technologies;
from service providers and business partners that help us operate the website, mobile application, payments, delivery, customer service, fraud prevention, analytics and marketing; and
from publicly available sources where lawful and relevant.

Where information is mandatory to process an order, provide a requested service, comply with law or protect against fraud, failing to provide it may prevent us from completing the relevant transaction or service.

4. WHY WE USE PERSONAL INFORMATION

We may use personal information to:

process payments, orders, deliveries, collections, returns, exchanges and refunds;
create and manage customer accounts;
provide customer support and respond to enquiries, including through WhatsApp;
operate loyalty, voucher, promotional and competition programmes;
send transactional and service messages, including order confirmations, delivery updates, account notices and security messages;
prevent fraud, abuse, unauthorised transactions and security incidents;
maintain, analyse and improve our website, mobile application, products, services and customer experience;
personalise content, recommendations and advertising;
measure the effectiveness of campaigns and understand customer behaviour;
send marketing where permitted by law and in accordance with your preferences;
keep business, accounting, tax and transaction records;
enforce our terms, protect our rights and resolve disputes; and
comply with legal, regulatory and law-enforcement requirements.

We process personal information where you have consented, where it is necessary to enter into or perform a contract with you, where the law requires or permits it, or where it is necessary to pursue a legitimate interest that does not unjustifiably interfere with your privacy.

5. DIRECT MARKETING

We may send marketing by email, SMS, WhatsApp or another electronic channel when you have consented or where we are otherwise permitted by law to contact you as an existing customer.

Consent and preferences are channel-specific. Agreeing to receive email or SMS marketing does not automatically mean that you have agreed to receive WhatsApp marketing unless the notice presented to you clearly included WhatsApp. We will use the channels you selected or otherwise authorised.

You can opt out at any time by:

using the unsubscribe link in an email;
replying STOP to an SMS;
replying STOP to a WhatsApp marketing message;
changing your available account or communication preferences; or
contacting info@dc1.co.za.

Opting out of marketing will not stop necessary service messages relating to an order, payment, account, security issue, return or delivery.

6. SMS, WHATSAPP AND MOBILE MESSAGING TERMS

By opting into DC.ONE marketing messages through SMS or WhatsApp, you agree to receive recurring promotional messages through the channel or channels you selected. Consent to marketing messages is voluntary and is not a condition of purchase.

We may also use SMS or WhatsApp for non-marketing service communications, such as order confirmations, collection or delivery updates, customer-support replies and account or security notices, where you have selected or authorised that channel, initiated the conversation, or where the communication is otherwise permitted by law.

Message frequency may vary. Standard message and data charges imposed by your mobile network may apply.

SMS opt-out: You may unsubscribe from marketing SMS messages at any time by replying STOP. We may send a confirmation that your request has been processed.

WhatsApp opt-out: You may unsubscribe from WhatsApp marketing at any time by replying STOP. We may send a confirmation that your request has been processed.

Opting out of one channel does not automatically opt you out of every other channel. You may ask us to stop all direct marketing by contacting info@dc1.co.za.

7. COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers use cookies, pixels, tags and similar technologies to:

keep the website and checkout functioning;
remember preferences and account sessions;
protect the website and detect fraud;
understand traffic and usage;
measure advertising performance; and
personalise content and advertising.

Some cookies are necessary for the website to operate. Other cookies may be used for analytics, personalisation or advertising. You can manage cookies through your browser and through any consent or privacy controls made available on our website or device. Disabling some cookies may affect how the website functions.

8. WHEN WE SHARE PERSONAL INFORMATION

We may share personal information with:

Shopify and providers that host or operate our online store;
Superfans (formerly Vajro), which supports the DC.ONE mobile application;
payment, banking and fraud-prevention providers;
couriers, delivery partners, collection points and logistics providers;
customer-support, review, loyalty and communication platforms;
email, SMS, WhatsApp and other messaging service providers;
analytics, advertising and social-media platforms;
professional advisers, auditors and insurers;
regulators, courts, law-enforcement bodies or other authorities where required or permitted by law; and
a buyer, investor or successor in connection with a merger, restructuring, sale or transfer of all or part of our business.

We do not sell customer lists as a business activity. We may share limited information with advertising and analytics partners as described above. Those partners may process information under their own privacy policies as well as under agreements with us.

9. INTERNATIONAL TRANSFERS

Shopify, Superfans, Meta/WhatsApp and some of our technology, payment, analytics, marketing and support providers may process or store personal information outside South Africa. Where personal information is transferred internationally, we take reasonably appropriate steps to ensure that the transfer is permitted under POPIA and that the recipient is subject to adequate safeguards, binding obligations or another lawful transfer mechanism.

10. RETENTION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

complete transactions and provide services;
maintain legally required accounting, tax and business records;
manage warranties, returns, disputes and claims;
prevent fraud and protect security; and
comply with legal or regulatory obligations.

When information is no longer lawfully required, we will delete, destroy, de-identify or securely restrict it, subject to backup cycles and lawful record-retention requirements.

11. SECURITY AND DATA BREACHES

We use appropriate and reasonable technical and organisational safeguards designed to protect personal information against loss, damage, unauthorised destruction, unlawful access or unlawful processing.

No internet-based or messaging system is completely secure. Customers should protect their passwords, devices and account credentials and should notify us if they suspect unauthorised account activity.

Please do not send complete payment-card numbers, passwords, identity-document numbers or other unnecessary sensitive information through email, SMS, WhatsApp or live chat.

Where we have reasonable grounds to believe that personal information has been accessed or acquired by an unauthorised person, we will investigate and make notifications required by applicable law.

12. YOUR RIGHTS

Subject to POPIA and other applicable law, you may:

ask whether we hold personal information about you;
request access to your personal information;
request correction of inaccurate, incomplete, excessive, misleading or outdated information;
request deletion or destruction where we are no longer authorised to retain the information;
object to certain processing;
withdraw consent, where processing is based on consent;
object to direct marketing at any time; and
lodge a complaint with the Information Regulator of South Africa.

We may need to verify your identity before acting on a request. Some requests may be limited where we are legally required or permitted to retain information.

Requests may be sent to anneline@dangeecarken.co.za or info@dc1.co.za.

Information Regulator (South Africa): https://inforegulator.org.za/

13. CHILDREN

Our website includes products for children, but our online services are intended to be used by adults or by persons acting with the involvement and authorisation of a parent or legal guardian.

We do not knowingly collect personal information directly from a child without the consent or authorisation required by law. A parent or guardian who believes that a child has provided personal information without appropriate consent should contact anneline@dangeecarken.co.za.

14. THIRD-PARTY WEBSITES AND SERVICES

Our website, mobile application or communications may contain links to third-party websites, payment services, social networks or applications. We do not control those third parties and their own privacy policies apply to their processing.

WhatsApp communications are also subject to WhatsApp’s own terms and privacy practices. Messages and related information may be processed by Meta/WhatsApp and by any authorised messaging provider used by DC.ONE.

15. CHANGES TO THIS POLICY

We may update this Privacy Policy when our services, technology, suppliers or legal obligations change. The updated version will be published with a revised “Last updated” date. Where a change is material, we may provide an additional notice where reasonably appropriate.

16. CONTACT US

Questions, objections or requests concerning personal information may be directed to:

DC.ONE / Triple F Retail (Pty) Ltd