FAQ's

Select Forgot your password? on the customer login page and enter the email address linked to your account. Shopify will email you a password-reset link. Contact info@dc1.co.za if you need assistance.

Yes. Non-defective online purchases may be returned within 14 days of delivery, provided you have proof of purchase and the goods are unworn, unused and in their original undamaged packaging.

Online exchanges are available. A courier fee of R99 applies to each exchange. If an order is exchanged more than once, the courier cost for each additional exchange is R198.

Email info@dc1.co.za with your order details to arrange a courier return or exchange.

You may return qualifying goods to a DC.ONE store free of handling charges for an exchange. Refunds are not processed at the till; the store can accept the return with your order number and banking details so that an electronic refund can be processed after the return conditions have been checked.

Contact us within 7 days of delivery if you received a damaged or incorrect item. Call 087 11 000 11 or email info@dc1.co.za. We will arrange the appropriate collection, replacement, exchange or refund.

Defective products remain subject to the protections and remedies provided by applicable South African consumer law.

We currently deliver throughout South Africa. Delivery charges are calculated and shown at checkout. Standard delivery is free when you spend R649 or more, unless different promotional terms are displayed.

Orders are normally delivered within 10 working days after processing. Sales, peak periods, severe weather, courier disruptions and regional or remote destinations may cause delays.

Free collection may be selected at checkout when available. Current collection locations are:

• Marlboro: 23 Spartan Crescent, Eastgate Extension, Marlboro, Sandton, Gauteng
• Woodmead: Shop 22A, Woodmead Value Mart, Lower Level, Woodmead, Gauteng

Collection orders are usually ready within 48 hours. Wait for the ready-for-collection notification before travelling. Orders should normally be collected within 15 working days. Contact us before the deadline if you need more time. An uncollected order may be cancelled and any applicable refund processed in accordance with the Refund Policy.

Tracking information may be sent after your order is dispatched. If tracking has not updated or your parcel seems delayed, email info@dc1.co.za and include your order number.

The payment methods currently available for your order will be displayed during checkout. Availability may depend on your cart value, products, delivery option and the payment provider’s requirements.

Contact us as soon as possible on 087 11 000 11 or at info@dc1.co.za. We will try to assist, but changes may not be possible after an order has been processed or dispatched.

No. We currently deliver only within South Africa.

Use our South African Shoe Size Guide for help choosing the right size.

Call 087 11 000 11, email info@dc1.co.za, or WhatsApp +27 60 975 1832.