FREQUENTLY ASKED QUESTIONS / HELP CENTRE
- How do I reset my password?
- How do I log a return?
- Delivery and collection options cost
- What payment methods are available
- How do I track my order?
- Operation Hours
- How long does delivery take?
- How do I place an order?
- How safe are my personal details?
- How do I change or edit my order?
- What are my refund options?
- When will I get my refund?
- Do you ship internationally ?
HOW DO I RE-SET/ MY PASSWORD?
Please send an email to firstname.lastname@example.org and one of our technicians will assist you.
DELIVERY AND COLLECTION OPTIONS COST
You can collect at the following address:
23 Spartan Cres, Eastgate, Sandton
23 Spartan Cres, Eastgate, Sandton, Johannesburg, Gauteng
Usually ready in 24 hours
HOW DO I LOG A RETURN?
You may return the goods FREE of any handling charges to any DC.ONE store for an exchange, provided that the above conditions are satisfied.
NO refunds will be processed in store. You may leave your goods in store with your Order number and banking details and an EFT will be made to your account provided that the return conditions are satisfied. Note that an EFT may take up to 7 working days to reflect on your account.
- Collection by Courier
Send an email to email@example.com with a copy of your proof of purchase and advise as to which product you would like to return / exchange
Upon approval, a courier collection will be arranged.
Please ensure the above return conditions are satisfied, and the goods are packaged in the original shipping carton for protection. It is your responsibility to ensure the goods are properly packaged to avoid damage during transport. Any damage will result in us being unable to accept the return.
Please note that we will cover the cost of all courier fees for returns.
Refunds will only be processed upon receipt and inspection of the product to ensure the return conditions above are satisfied.
Any refunds are processed strictly in accordance with the original sales tender type.
WHAT PAYMENTS METHODS ARE AVAILABLE
Payment can be made by:
Instant EFT through Pay fast
Instalments via PAYJUSTNOW
For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.
Payment methods shown in checkout are subject to availability and limitations depending on your cart value, items, delivery location & method and prior purchase history.
HOW DO I TRACK MY ORDER?
Please send an email to firstname.lastname@example.org with your order number and our online sales team will assist you.
MONDAY - FRIDAY: 9AM - 5PM
SATURDAYS: 8:30AM - 4:30PM
SUNDAY & PUBLIC HOLIDAYS:
9AM - 2PM
HOW LONG DOES DELIVERY TAKES?
Delivery takes 3-5 working days.
HOW DO I PLACE AN ORDER?
Once you have added an item to your shopping cart, you can start the checkout process by clicking the “CHECKOUT” button. You can also choose to continue shopping on the site and once you’re ready to checkout, click on “CHECKOUT” from the mini shopping cart at the top right of your screen.
HOW SAFE ARE MY PERSONAL DETAILS?
We treat your personal information as strictly confidential and take necessary technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access.
HOW DO I CHANGE OR EDIT MY ORDER?
Send an email to email@example.com and one of our online sales team will assist you.
WHAT ARE MY REFUND OPTIONS?
If you are unhappy with your online purchase for any reason (other than if it is defective) and wish to return it, you may do so within 30 days of the date of delivery, provided the following conditions are satisfied:
- You have a valid proof of purchase, i.e., the original till slip
- The goods are in original selling condition, i.e., are unworn and unused
- The goods are in their original undamaged packaging
WHEN WILL I GET MY REFUND?
Refunds take up to 7 working days to reflect in your account
DO YOU SHIP INTERNATIONALLY ?
No. At the moment, we only deliver within the borders of South Africa.