Select Forgot your password? on the customer login page and enter the email address linked to your account. Shopify will email you a password-reset link. Contact info@dc1.co.za or WhatsApp +27 60 975 1832 if you need assistance.
FAQ's
How do I reset my password?
Can I return or exchange an online purchase?
You can return qualifying online purchases within 30 days of delivery. Items must be unworn, unused and in their original, undamaged packaging. Proof of purchase is required.
The first online exchange has no courier fee. A second exchange on the same order costs R198. Underwear and socks cannot be exchanged.
Email info@dc1.co.za or WhatsApp +27 60 975 1832 to arrange a return or exchange. Read our Refunds, Returns & Exchanges policy for the full terms and conditions.
Can I return an online order in store?
You may return qualifying goods to a DC.ONE store free of handling charges for an exchange. Refunds are not processed at the till; the store can accept the return with your order number and banking details so that an electronic refund can be processed after the return conditions have been checked.
What should I do if my item is damaged, defective or incorrect?
Contact us within 7 days of delivery if you received a damaged or incorrect item. Call 087 11 000 11, email info@dc1.co.za, or WhatsApp +27 60 975 1832. We will arrange the appropriate collection, replacement, exchange or refund.
Defective products remain subject to the protections and remedies provided by applicable South African consumer law.
Where do you deliver, and how much does delivery cost?
DC.ONE currently delivers throughout South Africa. Standard delivery charges are calculated at checkout. Qualifying orders over R599 receive free standard delivery.
You can also select The Courier Guy Locker option at checkout, where available. Any applicable locker delivery fees will be displayed during checkout.
How long does delivery take?
Orders are normally delivered within 10 working days after processing. Sales, peak periods, severe weather, courier disruptions and regional or remote destinations may cause delays.
Can I collect my order?
Free collection may be selected at checkout when available. Current collection locations are:
- Marlboro: 23 Spartan Crescent, Eastgate Extension, Marlboro, Sandton, Gauteng
- Woodmead: Shop 22A, Woodmead Value Mart, Lower Level, Woodmead, Gauteng
Collection orders are usually ready within 48 hours. Wait for the ready-for-collection notification before travelling. Orders should normally be collected within 15 working days. Contact us before the deadline if you need more time. An uncollected order may be cancelled and any applicable refund processed in accordance with the Refund Policy.
I have an order confirmation but no tracking information. What should I do?
Your tracking information will be sent once your order has been dispatched. If you have not received your tracking information or need an update on your order, email info@dc1.co.za, or WhatsApp +27 60 975 1832 with your order number.
If you ordered a pre-sale item, check the expected delivery date on the product page.
What payment methods can I use?
The payment methods currently available for your order will be displayed during checkout. Availability may depend on your cart value, products, delivery option and the payment provider’s requirements.
Can I change my order or delivery address?
Contact us as soon as possible on 087 11 000 11, email at info@dc1.co.za, or WhatsApp +27 60 975 1832. We will try to assist, but changes may not be possible after an order has been processed or dispatched.
Do you deliver internationally?
No. We currently deliver only within South Africa.
How do I find the right shoe size?
Use our South African Shoe Size Guide to help you choose the right size. If you are unsure about the fit of a particular style, email info@dc1.co.za, or WhatsApp +27 60 975 1832 with the product link and your usual shoe size for assistance.
How can I contact DC.ONE?
Call 087 11 000 11, email info@dc1.co.za, or WhatsApp +27 60 975 1832.
What is a pre-sale item?
A pre-sale item is available to order before the stock arrives in South Africa. Check the product page for the expected delivery date.
If you have already ordered and need an update, email info@dc1.co.za, or WhatsApp +27 60 975 1832 with your order number.
My size is sold out. Will it be restocked?
Email info@dc1.co.za, or WhatsApp +27 60 975 1832 with the product link, colour and size you are looking for. Our team can check whether a restock date has been confirmed.
How do I check store availability?
Email info@dc1.co.za, or WhatsApp +27 60 975 1832 with the product link or style name, colour, size and the store you want to visit. Our team can check availability before you travel.
If you have placed a collection order, wait for your ready-for-collection notification before visiting the store.
How do I collect my order from a locker?
Choose The Courier Guy Locker option at checkout and select your preferred location. The Courier Guy will send you a PIN or QR code when your parcel is ready. Use the code to collect your parcel and follow the collection instructions in your notification.
How do I check what material a shoe is made from?
Check the product description for details about the material. If you need more information, email info@dc1.co.za, or WhatsApp +27 60 975 1832 with the product link, and our team will assist you.