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DC.ONE online shoe store - FAQ | DC.ONE Skip to content


How do I reset my password?

Please send an email to and one of our technicians will assist you.

How do I log a return?

1.In-Store You may return the goods FREE of any handling charges to any DC.ONE store for an exchange, provided that the above conditions are satisfied.

NO refunds will be processed in store.

You may leave your goods in store with your Order number and banking details and an EFT will be made to your account provided that the return conditions are satisfied.

Note that an EFT may take up to 7 working days to reflect on your account.

2.Collection by Courier Send an email to with a copy of your proof of purchase and advise as to which product you would like to return / exchange

Upon approval, a courier collection will be arranged.

Please ensure the above return conditions are satisfied, and the goods are packaged in the original shipping carton for protection. It is your responsibility to ensure the goods are properly packaged to avoid damage during transport. Any damage will result in us being unable to accept the return.

Refunds will only be processed upon receipt and inspection of the product to ensure the return conditions above are satisfied.

Any refunds are processed strictly in accordance with the original sales tender type.

What are my delivery & collections options? And how much does it cost?

Delivery for DC.ONE costs are estimated at checkout, but if you order over R699, you get free DC ONE shipping. 

You can collect at the following address:

  • 23 Spartan Crescent, Eastgate, Sandton, Johannesburg, Gauteng
Shipping to our collection options is free. Your orders are usually ready in 24 hours. All Pick up orders must be collected within 15 working days, failing which, the order will be cancelled and all monies paid will be forfeited.

What payment methods are available?

Payment can be made by:

Instant EFT through Ozow

Instant EFT through Pay fast

Instalments via PAYJUSTNOW

Buy now, pay later via Payflex

Buy now, pay later via Happy Pay

For more information on what is required to process a payment, proceed to checkout, select your desired option and follow the instructions.

Payment methods shown in checkout are subject to availability and limitations depending on your cart value, items, delivery location & method and prior purchase history.

How do I track my order?

Please send an email to with your order number and our online sales team will assist you.

What are your store operating hours?

Operation Hours:





How long does delivery take?

Delivery normally takes place within 10 working days, depending on courier availability and the delivery location.

How do I place an order?

Once you have added an item to your shopping cart, you can start the checkout process by clicking the “CHECKOUT” button. You can also choose to continue shopping on the site and once you’re ready to checkout, click on “CHECKOUT” from the mini shopping cart at the top right of your screen.

How safe are my personal details?

We treat your personal information as strictly confidential and take necessary technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access.

How do I change or edit my order?

Send an email to and one of our online sales team will assist you.

What are my refund options & when will I receive it?

What are My Refund Options?

If you are unhappy with your online purchase for any reason (other than if it is defective) and wish to return it, you may do so within 30 days of the date of delivery, provided the following conditions are satisfied:

• You have a valid proof of purchase, i.e., the original till slip

• The goods are in original selling condition, i.e., are unworn and unused

• The goods are in their original undamaged packaging


When will I get my refund?

Refunds take up to 7 working days to reflect in your account

Do you ship internationally?

No. At the moment, we exclusively deliver within the borders of South Africa.

How do I find the right shoe size?

You can use our South African Shoe Size Guide to help you find the right size shoe for your feet.

Where can I find a DC1 outlet?

There are various DC.ONE shoe stores in Johannesburg. Here you can shop for Miss Black shoes, Butterfly Feet shoes, Roberto Morino, Via Beach shoes, Mazerata and Rock and Co. 

  • DC ONE Woodmead
  • DC ONE Mall of the South
  • DC ONE Marlboro 
  • DC ONE Centurion
  • DC ONE Westgate Shopping Centre
  • Cradlestone Mall
  • DC ONE Maponya Mall