Refunds, Returns & Exchanges

Refunds, returns and exchanges with DC.ONE.

Online exchanges

We offer online exchanges. A courier fee of R99.00 applies for each exchange and is payable by the customer. If an order is exchanged more than once, the customer is responsible for the courier cost both ways, totalling R198.00, for each additional exchange.

Online refunds, returns and exchanges

A non-defective online purchase may be returned within 30 days of delivery, provided that:

• you have valid proof of purchase;
• the goods are unworn and unused and remain in their original selling condition; and
• the goods are in their original undamaged packaging.

Return in store

You may return qualifying goods to any DC.ONE store free of handling charges for an exchange.

Refunds are not processed at the till. You may leave the goods at the store with your order number and banking details. An electronic refund will be processed after the return conditions have been checked. An electronic funds transfer may take up to seven working days to reflect.

Collection by courier

Email info@dc1.co.za with your proof of purchase, order number and details of the product you wish to return or exchange. Once approved, a courier collection will be arranged.

Pack the goods securely in their original shipping carton. The goods must be protected from damage during transport.

A R99.00 courier fee applies to refunds unless the return is due to a DC.ONE error or a defective product. Refunds are processed only after the product has been received and inspected and are issued using the original payment method.

Damaged or incorrect product

Contact us within 7 days of delivery if you received a damaged or incorrect product. Call 087 11 000 11 or email info@dc1.co.za.

You may take the product to a DC.ONE store with proof of purchase, or request a courier collection. Where the return is due to a DC.ONE error, we will arrange collection and replacement delivery at our cost, or process a refund.

Defective products and guarantee

A defective product purchased online may be returned to a DC.ONE store with proof of purchase or reported to info@dc1.co.za.

Under the Consumer Protection Act, a defective product may qualify for repair, replacement or refund within six months of purchase. This does not cover fair wear and tear, misuse, abuse or neglect.