DC.ONE Terms of Service

These terms explain the conditions that apply to returns, exchanges and product-related remedies for purchases from DC.ONE. They should be read together with our Refunds, Returns & Exchanges information and any terms displayed during checkout or a promotion.

Online exchanges

We offer online exchanges. A courier fee of R99.00 applies for each exchange and is payable by the customer. If an order is exchanged more than once, the customer is responsible for the courier cost both ways, totalling R198.00, for each additional exchange.

Damaged or incorrect products

We check products before dispatch. Contact us within 7 days of delivery if you receive a damaged or incorrect product. Call 087 11 000 11 or email info@dc1.co.za.

You may take the product to a DC.ONE store with proof of purchase, or request a courier collection. Where the return is due to a DC.ONE error, we will arrange collection and replacement delivery at our cost, or process a refund.

Defective products

A defective product purchased online may be returned to a DC.ONE store with proof of purchase or reported to info@dc1.co.za.

In-store purchases

• Non-defective returns must be made within 30 days of purchase.
• Valid proof of purchase is required.
• Goods must be in their original selling condition and packaging.
• No refund or exchange is available for goods that have been misused, intentionally damaged or neglected.
• Non-defective in-store returns are not refunded in cash; a gift card may be issued.

Product guarantee

Under the Consumer Protection Act, a defective product may qualify for repair, replacement or refund within six months of purchase. This excludes fair wear and tear, misuse, abuse or neglect.

Contact

Phone: 087 11 000 11
Email: info@dc1.co.za
WhatsApp: +27 60 975 1832