How do I track my order? | DC.ONE
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How do I track my order?

Many people shop online these days, and with good reason. It can be cheaper and more convenient than going to a store. Plus, you can find just about anything you need with a few clicks. But one of the downsides of online shopping is the wait for your package to arrive. Depending on the retailer and shipping method you choose, your package could take a few days or even a week to arrive. And it can be frustrating not knowing where it is or when it will arrive. Luckily, there's a way to track your order and find out exactly where it is. Most retailers will send you a tracking number when your order ships. You can use this number to track your package on the couriers website.

What is package tracking?

Tracking your order is a great way to keep tabs on its progress and estimated delivery date. Most online shopping services offer some sort of tracking feature, which allows you to enter a tracking number to get regular updates on your package's status. This information may include the date and time of delivery, as well as the location - whether it was delivered to your home, reception desk, etc. Tracking and tracing your shipment offers a number of advantages, such as always knowing where your parcel is located at any given moment and when it's expected to arrive. This way, you can relax and wait for the shipment without worrying about it getting lost.

The tracking processes:

Step 1: Add your desired item to your cart and complete the checkout process to purchase it.

Step 2: After you make your payment, you will receive an Order confirmation email or SMS with instructions on how to track your shipment. (Please keep in mind that these emails may sometimes go to your spam folder. So please be sure to check there) We pride ourselves on providing quick and efficient service. We primarily work with Sky parcels and my courier to get your products to you as soon as possible

If you selected pick up point as your delivery option, you will receive an email or SMS when your parcel is ready for collection.

Step 3: You can track your parcel's progress from the moment it's collected by the courier until it's delivered


Tracking system:

A courier tracking system enables users to track the progress of their delivery in real-time. This type of system typically uses GPS technology to provide up-to-date information on the location of the courier and the package.

This is how a tracking number works:

  • The package is brought to the store by the sender of the package
  • The data of the package and the recipient is being entered into the system to create a tacking code. Each parcel has a unique barcode.
  • Before it arrives at its final destination, your parcel will have to pass by many transit locations.
  • In each one of them, it will be scanned. In this way, the tracking system gets updated and informs you of the whereabouts of your parcel. From this data an estimated shipping time can be derived.
  • When the package is finally delivered to the recipient it gets scanned the last time

Our couriers:

Sky parcels:

When you use SkyParcel for your courier needs, you'll be given a tracking number so you can follow your parcel's progress. they deliver products within 3-10 day and they have a live tracking feature on the SkyParcel app will let you know exactly where your parcel is at all times.

My courier:

My courier offers a variety of services that are designed to meet your needs. they provide quick and reliable delivery, so you can rest assured that your products will arrive within the time frame that you need them.

Local pickups

You can retrieve your parcel from one of our convenient locations.

DC.ONE - Marlboro

23 Spartan Crescent, Eastgate, Marlboro, Sandton, Johannesburg

Get Directions

Phone: 087 110 0011



DC.ONE - Woodmead

shop 22a, Woodmead Value Mart, Lower Level, Woodmead, Johannesburg, 2191

Get Directions to DC.ONE Woodmead


Phone: 087 110 0011



DC.ONE - Mall of the South

Shop G025, Mall Of the South, Aspen, Johannesburg, 2190

Get Directions to DC.ONE Mall of the South


Phone: 087 110 0011



DC.ONE - Westgate

Shop S0107/109 Westgate Super Regional Shopping Centre

Get Directions to DC.ONE Westgate


Phone: 087 110 0011



DC.ONE - Centurion

Shop 237, Centurion Mall, Heuwel Avenue, Centurion, Pretoria, Gauteng, 0046

Get Directions to DC.ONE Centurion


Phone: 087 110 0011



Now that you know how to track your product, why not shop on our website or download our App today. We offer a wide variety of products at great prices, and our customer service is outstanding. We know you'll be happy with your purchase.

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