REFUNDS & EXCHANGES
Online Refund & Exchange Policy
If you are unhappy with your online purchase for any reason (other than if it is defective) and wish to return it, you may do so within 30 days of the date of delivery, provided the following conditions are satisfied:
• You have a valid proof of purchase, i.e. the original till slip
• The goods are in original selling condition, i.e. are unworn and unused
• The goods are in their original undamaged packaging
ONLINE PURCHASE RETURN OPTIONS:
1. In-Store
You may return the goods FREE of any handling charges to any DC.ONE store for an exchange, provided that the above conditions are satisfied.
NO refunds will be processed in store. You may leave your goods in store with your Order number and banking details and an EFT will be made to your account provided that the return conditions are satisfied. Note that an EFT may take up to 7 working days to reflect on your account.
2. Collection by Courier
Send an email to online@dc1.co.za with a copy of your proof of purchase and advise as to which product you would like to return / exchange
Upon approval, a courier collection will be arranged.
Please ensure the above return conditions are satisfied, and the goods are packaged in the original shipping carton for protection. It is your responsibility to ensure the goods are properly packaged to avoid damage during transport. Any damage will result in us being unable to accept the return.
Please note that we will cover the cost of all courier fees for returns except in the case of refunds where a R100.00 courier fee will apply or if goods are exchanged more than once a R199.00 fee will be charged .
Refunds will only be processed upon receipt and inspection of the product to ensure the return conditions above are satisfied.
Any refunds are processed strictly in accordance with the original sales tender type.
